Falling in Reverse FAQs

This article answers your frequently asked questions about Falling in Reverse VIP packages, including when and where to pick up your merchandise items, how to access early entry, and what to do if you miss the pickup window or have multiple packages.

Thank you for being our guest this year, and we look forward to seeing you at the show!

When will I get more details about my VIP package?

You’ll receive an email with show-specific VIP instructions from vip@sofar.com  about 72 hours before your event. Please be sure to add vip@sofar.com to your contacts to ensure your email doesn't end up in Spam.

If you're unable to locate your email and the show you're attending is less than 48 hours away, please reach out to us and we'd be happy to provide you with the details directly.

Where and when may I collect my merchandise?

Instructions for collecting your VIP merchandise will be provided in the pre-show email described above. You will receive this email roughly 72 hours prior to the show and it will include the location for checking in and a timeframe during which the check-in table will be open.

What happens if I miss pickup or if I'm running late?

If you can't pick up your items during the designated window, please head to the VIP check-in table before it closes.

Your merchandise cannot be shipped to you after the event, so please make sure you collect your items at the show.

If you arrive after the VIP check-in has closed, you can still collect your merchandise after the show from the merch table.

What if I have multiple VIP packages, but my guests are unable to come?

As the original purchaser, you can collect all packages that you purchased, even if your guests aren’t present.

What if I purchased my VIP package from someone else?

If you bought resale tickets, you need a photo of the original purchaser’s ID to redeem all elements of your package.

How can I transfer my package?

Check the How to Transfer Your VIP Package article for more details.

Please be aware VIP entry and merchandise aren’t guaranteed without the original purchaser’s ID photo.

Will poster tubes be provided, or do I need to bring my own?

You will receive a rubber band with your poster, as poster tubes are not provided. If you prefer a tube, check with your venue for specific policies regarding items allowed through the doors.