This article answers all your questions about Pretty Lights VIP packages, including when and where to pick up your items, how to access early entry, and what to do if you miss the pickup window or have multiple packages.
Thank you for being our guest this year, and we look forward to seeing you at the show!
When will I get more details about my VIP package?
You’ll receive an email with show-specific VIP instructions from vip@sofar.com 24-72 hours before your event.
Where and what time is pickup?
Pickup locations are either inside or outside the venue. You can collect your items up to 3 hours before general doors open until 1 hour after.
Confirmed times and locations will be included in the email with your show-specific VIP instructions from vip@sofar.com, and a reminder email will be sent 10 hours before the show.
Is pickup available each night?
- Multi-day Pass: VIP merch pickup is available every night of the VIP package. We recommend picking up on night 1 for early entry benefits and a longer check-in window.
- Single Day Pass: Pick up on the designated day. If you miss it and there are shows on the following nights, you may pick it up.
What happens if I miss pickup?
If you can't pick up your items during the designated window, you can authorize someone else to do so. They must present the original purchaser’s photo ID or a copy or photo of the photo ID.
**Please note that we cannot ship merchandise after the show.
How do I access early entry?
Visit the VIP check-in to collect your merchandise bundle and wristband. You’ll need the original purchaser’s photo ID.
The wristband is non-transferable, must be worn all weekend, and is required for early entry on nights 2 and 3 of a multi-day package.
What happens if I lose my wristband?
Wristbands are provided at check-in and are not replaceable if lost.
What if I have multiple VIP packages, but my guests are unable to come?
As the original purchaser, you can collect all the packages you bought, even if your guests aren’t present.
What if I purchased my VIP package from someone else?
If you bought resale tickets, you need a photo of the original purchaser’s ID to claim VIP perks.
How can I transfer my package?
Check the How to Transfer Your VIP Package article for more details.
Please be aware VIP entry and merchandise aren’t guaranteed without the original purchaser’s ID photo.
Will poster tubes be provided, or do I need to bring my own?
You will receive a rubber band with your poster, but poster tubes are not provided. If you prefer a tube, check with your venue for specific policies regarding items allowed through the doors.
Will my VIP poster be unique?
Yes, the posters will be unique to each city.
I purchased a multi-day pass, and can't make all the days. How would selling my ticket work?
Any 2 or 3-day passes being resold as single day passes does not grant the new purchaser a wristband for each day.
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