Learn how to purchase VIP packages online, navigate accessible seating options, and check age restrictions. Discover the process for gifting VIP experiences, understand VIP check-in details, and ensure smooth ticket delivery. Find out when VIP events begin, streamline group check-ins, and be aware of the non-refundable policy. Dive into the specifics of Premium Reserved and General Admission tickets for a seamless VIP experience.
How do I purchase a VIP package?
To secure your VIP experience, exclusively purchase online through the artist's tour page. Please note that VIP packages are not available for purchase over the phone or at the venue's box office.
How do I include Accessible Seating with my VIP package?
While VIP packages may include seat locations that aren't ADA accessible, we're committed to ensuring everyone has an exceptional experience. To discuss accessibility options for VIP packages offered by Sofar, please reach out to us at vip@sofar.com.
Are there age restrictions for VIP packages?
Age restrictions may apply based on the venue. To find out specific details, check the venue's website for any relevant age restrictions before purchasing a VIP package.
My VIP Package is a gift. How can I give this package away?
If you've purchased a VIP package as a gift, facilitating the transfer is simple. Provide the transferee with a copy or picture of your photo ID and include a note authorizing the transfer. Ensure they also have a copy of the info email for a smooth process.
How do I check in for VIP?
Approximately 48 hours before the show, keep an eye out for an email from vip@sofar.com This email will contain essential VIP information, including check-in details, merchandise pickup instructions, and other relevant information. VIP check-in times may vary, so plan to arrive early, potentially up to two hours before the general doors open.
What happens if I'm late to the VIP check-in?
If you anticipate being late for VIP check-in, don't worry. Contact us in advance at vip@sofar.com. We'll make every effort to accommodate your situation and ensure you can still enjoy the VIP experience.
How will I receive my tickets?
During your ticket purchase, choose your preferred delivery method for show tickets. Keep in mind that VIP check-in is conducted from a guest list, and having a show ticket is essential for entry.
When will the VIP event begin?
VIP check-in typically commences before the general doors open. To make the most of your VIP experience, plan to check in at the venue approximately two hours before the general doors open to the public.
Does everyone in my group have to check in together?
For efficiency, the original purchaser will receive all VIP merchandise. To streamline entry, we recommend arriving and checking in as a group if possible.
What if I need to cancel my package after I purchase it?
Please note that VIP packages are non-refundable. Refer to the purchase policies on your receipt for additional details regarding cancellations.
What is a Premium Reserved ticket?
Premium Reserved tickets offer varying but always prime seat locations. note: Premium Reserved seating may be located behind unseated (GA) areas. Please refer to the venue’s seating chart for specific locations during the purchase process.
What is a General Admission ticket?
General Admission or "GA" tickets grant access to an open area on a first-come, first-serve basis. Seating in the GA area is not guaranteed and cannot be reserved. For questions about your ticket location, feel free to contact us at vip@sofar.com.
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